Ob9 Privacy Policy — Your Data, Our Responsibility

1 Introduction

Ob9 (hereinafter referred to as "we", "Platform" or "ob9") is fully committed to protecting the privacy and personal data security of every user on our platform at ob9.fun. We understand that your trust is our most valuable asset, and we take this responsibility very seriously.

This Privacy Policy clearly and transparently explains how ob9 collects, uses, stores, protects, and in certain circumstances shares your personal data. It also outlines your rights regarding the personal data we hold and how you may exercise those rights.

By registering an ob9 account, accessing our website, or using any of our services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the ob9 platform.

2 Personal Data We Collect

Ob9 only collects data that is strictly necessary to provide you with a secure, seamless, and high-quality service. The following are the categories of data we collect:

3 How We Collect Data

Ob9 collects your personal data through several different methods:

3.1 Information You Provide Directly

This includes all information you provide when registering an account, completing your profile, undergoing identity verification (KYC), making deposits or withdrawals, communicating with our customer support team, or filling in any forms on the ob9 platform.

3.2 Information Collected Automatically

When you use the ob9 platform — whether via the website or mobile app — our systems automatically collect certain technical information such as your IP address, browser type and version, device operating system, pages visited, session time and duration, and other navigation data. This information is collected through cookies, tracking pixels, and similar technologies.

3.3 Information from Trusted Third Parties

In certain situations, ob9 may receive information about you from trusted third parties such as identity verification service providers, payment processors, and financial service partners. All such third parties are bound by strict confidentiality agreements with ob9.

4 Purposes for Using Your Data

Ob9 uses your personal data for legitimate and clearly stated purposes. We will not use your data for any other purpose without first obtaining your consent. The primary purposes for data use are as follows:

• Account Management: Create, verify, and manage your ob9 account, including the KYC process required for regulatory compliance.
• Transaction Processing: Process deposits, withdrawals, and all other financial transactions securely and accurately.
• Service Provision: Allows you to access and use all games and services available on the ob9 platform.
• Platform Security: Detect and prevent fraud, money laundering, game manipulation, and other security threats.
• Customer Support: Respond to enquiries, resolve complaints, and provide the technical assistance you need.
• Service Communications: Send important notifications related to your account, policy changes, transactions, and security updates.
• Platform Improvement: Analyse usage patterns to enhance the user experience, improve platform features, and develop new services.
• Legal Compliance: Fulfil legal and regulatory obligations applicable to ob9's operations.

5 Data Sharing with Third Parties

Ob9 does not sell user personal data. However, in the course of operating the platform, we may share certain information with the following categories of third parties, subject to strict data protection agreements:

5.1 Service Providers

Ob9 works with third-party service providers that help us operate the platform, including cloud computing providers, payment processors, identity verification service providers, and gaming software suppliers. All such providers are only permitted to use your data for purposes directed by ob9 and are subject to strict confidentiality obligations.

5.2 Legal Requirements

Ob9 may disclose your personal data if required by law, court order, or direction from a competent regulatory authority. This includes situations involving financial crime investigations or money laundering.

5.3 Business Transfers

If ob9 is involved in any merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. Users will be notified in advance through a clear notice before any such transfer takes place.

6 Data Security and Protection

The security of your personal data is ob9's top priority. We implement multiple layers of technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration, or destruction:

While ob9 takes all reasonable precautions, no security system can be guaranteed one hundred percent. You are also responsible for keeping your account login credentials secure and for notifying ob9 immediately if you suspect any unauthorized access.

7 Data Retention Period

Ob9 only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable law. In general, the retention periods are as follows:

• Active Account Data: Retained for the duration your account remains active, plus any additional period required by law following account closure.
• Financial Transaction Records: Retained for a minimum of seven (7) years to comply with Malaysian legal and financial regulatory requirements.
• Communication Logs: Customer support communication records are retained for three (3) years for dispute resolution purposes.
• Technical & Usage Data: Retained for twelve (12) months for platform analytics and improvement purposes.

When data is no longer needed, ob9 will securely delete or anonymise it in accordance with established standard procedures.

8 Your Rights Regarding Personal Data

As an ob9 user, you have the following rights regarding the personal data we hold about you, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

• Right of Access: You have the right to obtain a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
• Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data.
• Right to Restriction of Processing: You have the right to request restriction of your data processing under certain circumstances provided by law.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive the data you provided to us in a machine-readable format.

To exercise any of the above rights, please contact the ob9 privacy team via email at [email protected]. We will process your request within 14 business days and may need to verify your identity before processing any request.

9 Cookies and Tracking Technologies

Ob9 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

9.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences such as language, display settings, and login details for your convenience.
• Analytical Cookies: Collect information about how you use the ob9 platform to help us improve our services. Data collected is in aggregated form and does not personally identify you.

9.2 Managing Cookies

You can control and manage cookies through your internet browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the ob9 platform. For more information on managing cookies, please refer to your browser's help documentation.

10 Child Protection

The ob9 platform is exclusively for individuals aged 18 years and above only. ob9 does not knowingly collect personal data from individuals under the age of 18. If we find that personal data has been inadvertently collected from an individual below the age limit, we will take immediate steps to delete that information and close the relevant account.

If you have reason to believe that a child has registered an ob9 account, please contact us immediately at [email protected] so that we may take the appropriate action.

11 Changes to This Privacy Policy

Ob9 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or new platform features. Any significant changes will be communicated to you via in-platform notifications or by email to the address registered on your account.

The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy. We encourage you to review this page periodically. Continued use of the ob9 platform after any changes are published will be considered acceptance of the updated policy.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how ob9 handles your personal data, please contact us through the following channels:

For issues related to account security or suspicious activity, please contact our support team immediately. We are committed to addressing all privacy-related inquiries seriously and within the stipulated timeframe.